Last updated: 1/2/2026
ELUR is committed to protecting your privacy and handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, make an enquiry, or book an ELUR electric campervan experience in Tasmania.
This policy complies with the Australian Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs).
1. Who We Are
ELUR provides bespoke, luxury electric campervan travel experiences across Tasmania.
Our website enables customers to explore our vehicles, make enquiries, and complete reservations online.
2. Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Telephone number
- Residential or billing address
- Driver licence details (number, issuing authority, expiry date)
- Booking and reservation details
- Payment information (processed securely via third-party providers)
- Communications with ELUR (enquiries, emails, support requests)
- Website usage data (IP address, device type, browser information)
We only collect information that is reasonably necessary to provide our services or meet legal obligations.
3. How We Collect Information
Personal information is collected when you:
- Visit or browse the ELUR website
- Submit an enquiry or booking request
- Complete a reservation
- Communicate with us via email or phone
- Interact with our website through cookies or analytics tools
Information may be collected directly from you or automatically through standard website technologies.
4. Why We Collect Personal Information
ELUR collects and uses personal information to:
- Process and manage bookings and reservations
- Verify driving eligibility and identity
- Communicate essential booking and travel information
- Provide customer support and service updates
- Meet insurance, safety, and regulatory requirements
- Improve website functionality and user experience
- Protect our vehicles, customers, and business operations
ELUR does not sell, rent, or trade personal information.
5. Disclosure of Personal Information
We may disclose personal information to trusted third parties, including:
- Payment processors and booking systems
- Insurance providers
- IT, hosting, and analytics service providers
- Professional advisers (legal, accounting, compliance)
- Government or regulatory authorities where required by law
All third parties are required to handle personal information securely and lawfully.
6. Cookies and Website Analytics
Our website uses cookies and analytics tools to:
- Understand visitor behaviour and website performance
- Improve content, navigation, and usability
- Monitor technical reliability and security
You can manage or disable cookies through your browser settings. Some website features may not function fully without cookies enabled.
7. Storage and Security of Information
ELUR takes reasonable steps to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
We use secure hosting environments, access controls, and reputable third-party platforms. Personal information is retained only for as long as necessary to fulfil its purpose or meet legal obligations.
8. Overseas Data Storage
Some service providers used by ELUR may store data outside Australia (for example, cloud hosting or analytics services). Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
9. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
Requests can be made by contacting ELUR using the details below. Identity verification may be required.
10. Marketing and Communications
ELUR may send service-related communications relevant to your booking or enquiry.
You may opt out of communications by contacting us directly.
11. Privacy Complaints
If you believe your privacy has been breached, please contact ELUR so we can investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Updates to This Policy
This Privacy Policy may be updated from time to time.
The most current version will always be published on the ELUR website with the updated date.
13. Contact Information
For privacy enquiries, access requests, or complaints:
ELUR
Email: info@elur.com.au
Website: www.elur.com.au